Contact information

1. How to Reach Us

We are here to help. If you have any questions, concerns, or requests regarding your order, our products, or any of our policies, please contact us using the details below.

Email: micaedsa@gmail.com

Business Address:
LumaVibe
Bilbao, Spain

For the fastest response, please include your order number (if applicable) and a clear description of your inquiry.

2. Response Times

We aim to respond to all inquiries within 1 to 2 business days (Monday through Friday, excluding public holidays in Spain).

If you have not received a reply within 3 business days, please check your spam folder or contact us again.

3. Customer Service Hours

Our customer service team is available by email at all times. While we do not offer phone support at this time, we are committed to providing thorough and timely assistance via email.

4. Business Information

LumaVibe is a trading name operated by the sole proprietor located in Bilbao, Spain. For any formal correspondence or legal notices, please use the email address above.

5. Contact Purpose

You may contact us for any of the following reasons:

Questions about products or orders
Returns, exchanges, or refunds
Shipping inquiries or tracking issues
Defective or damaged items
Privacy or data protection requests
General feedback or suggestions

6. Language of Communication

Our customer service is provided in English and Spanish. We will respond in the language you use to contact us.